Infrastructure Engineer

At Staycity Group, we bring together two leading aparthotel brands — Staycity Aparthotels and Wilde Aparthotels — united by a shared commitment to modern, flexible hospitality. Across our properties and support teams, our goal is simple: to deliver exceptional experiences for our guests and create an environment where our people can do their best work.
Whether you’re joining our operations or head office teams, you’ll be part of a fast-growing European hospitality group built on our values of curiosity, drive, collaboration, kindness, and respect. We’re a diverse and inclusive team that encourages you to bring your unique self to work — because we believe great hospitality starts with people who feel valued, supported, and inspired to grow.

The role:

Staycity Group is seeking an experienced Cloud & Infrastructure Engineer to support and operate our core IT infrastructure and Microsoft cloud environment (including Entra ID, Intune and Microsoft 365) across head office and hotel locations throughout Europe. This role is focused on the reliable day-to-day operation, maintenance, security, and continuous improvement of business-critical platforms within a multi-site hospitality environment.

The successful candidate will work across networking, Microsoft cloud identity and endpoint management, workplace technology, hotel systems, and supplier-managed services, ensuring stability, security, and performance for both corporate users and guest-facing systems. The role involves supporting a diverse hybrid IT landscape that combines corporate infrastructure, Microsoft cloud services, and hotel operational technology, where high availability and reliability are essential.

This position requires close collaboration with third-party suppliers and managed service partners, including managed firewall and security providers, as well as the ability to direct and challenge external partners where necessary. The engineer must be comfortable working in comms rooms and multi-site environments and be flexible to travel to hotels for maintenance activities, infrastructure projects (including NAC implementation), and new hotel openings across our European estate.

The role requires a technically curious and adaptable individual who can quickly understand and take ownership of new systems (such as hotel access control platforms and other estate technologies), becoming a confident internal point of expertise.

Benefits: 

• Paid family leave (>1 year of service)

• Flexible working patterns

• Generous holiday allowance

• Matched pension contributions

• Health and Dental Insurance

• Bonus scheme that rewards high performers; based on our core values and tied to individual property goals

• Discounted rates for overnight stays for you, your family and friends

• Refer and earn scheme if you successfully refer a friend to work with us

• Cycle to work scheme- to support a healthy lifestyle and our planet

• Education Support to help you foster new skills

• Volunteer days: 2 paid volunteer days per year

• Support for you and your family when you need it with our Employee Assistance Program (EAP)

We would love you to have:

• Over 5 years’ experience in an infrastructure or IT operations role

• Experience supporting multi-site environments

• Strong networking fundamentals including LAN, WAN and Wi Fi

• Hands-on administration of Microsoft Entra ID and Intune, including design and implementation of Conditional Access policies, device compliance frameworks, and identity security controls.

• Proven ability to troubleshoot complex issues across multiple systems

• Strong documentation and communication skills

• Experience in hospitality, retail or estate-based IT environments, ideally with exposure to hospitality systems such as PMS, kiosks, AV or CCTV

• Exposure to access control, CCTV or telephony systems

• Experience working closely with third party suppliers

• A practical and solution focused approach

• Strong attention to detail, collaborative, reliable and team oriented

What you can do for us:

• Operate and maintain IT infrastructure across head office and hotel locations, ensuring stability, performance and availability of core systems

• Support network and site infrastructure including LAN, WAN, Wi Fi and broadband connectivity

• Administer and support the Microsoft 365 and Entra ID environment, along with workplace technology services, acting as an escalation point for complex cloud and infrastructure issues

• Support security, backup and business continuity processes to ensure resilience

• Provide infrastructure support for hotel and guest facing technology including Wi Fi, TV systems, AV and kiosks

• Work closely with third party suppliers, managing incidents, escalations and ongoing service delivery

• Maintain clear technical documentation and contribute to continuous improvement and standardisation across the estate

If you thrive in a fast-paced, evolving environment where ambiguity is met with enthusiasm and determination, and if you lead with kindness, clarity, and curiosity, we’d love to hear from you.

If you feel you are the right fit, then please click "apply" now! We’d love to hear from you!