Infrastructure Engineer

At Staycity Group, we bring together two leading aparthotel brands — Staycity Aparthotels and Wilde Aparthotels — united by a shared commitment to modern, flexible hospitality. Across our properties and support teams, our goal is simple: to deliver exceptional experiences for our guests and create an environment where our people can do their best work.
Whether you’re joining our operations or head office teams, you’ll be part of a fast-growing European hospitality group built on our values of curiosity, drive, collaboration, kindness, and respect. We’re a diverse and inclusive team that encourages you to bring your unique self to work — because we believe great hospitality starts with people who feel valued, supported, and inspired to grow.

The role:

Staycity Group is seeking an experienced Infrastructure Engineer to support and operate our core IT infrastructure across head office and hotel locations throughout Europe. This role is focused on the reliable day to day operation, maintenance and continuous improvement of business-critical platforms within a multi-site hospitality environment.

The successful candidate will work across networking, workplace technology, hotel systems and supplier managed services, ensuring stability, security and performance for both corporate users and guest facing systems. The role involves supporting a diverse IT landscape that combines corporate infrastructure with hotel operational technology, where high availability and reliability are essential.

This position requires close collaboration with third party suppliers and managed service partners, as well as flexibility to travel to hotels for maintenance activities and new hotel openings across our European estate.

Benefits: 

• Paid family leave (>1 year of service)

• Flexible working patterns

• Generous holiday allowance

• Matched pension contributions

• Health and Dental Insurance

• Bonus scheme that rewards high performers; based on our core values and tied to individual property goals

• Discounted rates for overnight stays for you, your family and friends

• Refer and earn scheme if you successfully refer a friend to work with us

• Cycle to work scheme- to support a healthy lifestyle and our planet

• Education Support to help you foster new skills

• Volunteer days: 2 paid volunteer days per year

• Support for you and your family when you need it with our Employee Assistance Program (EAP)

We would love you to have:

•  Over 5 years’ experience in an infrastructure or IT operations role

• Experience supporting multi-site environments

• Strong networking fundamentals including LAN, WAN and Wi Fi

• Hands on experience administering Microsoft 365

• Proven ability to troubleshoot complex issues across multiple systems

• Strong documentation and communication skills

• Experience in hospitality, retail or estate-based IT environments, ideally with exposure to hospitality systems such as PMS, kiosks, AV or CCTV

• Exposure to access control, CCTV or telephony systems

• Experience working closely with third party suppliers

• A practical and solution focused approach

• Strong attention to detail, collaborative, reliable and team oriented

What you can do for us:

• Operate and maintain IT infrastructure across head office and hotel locations, ensuring stability, performance and availability of core systems

• Support network and site infrastructure including LAN, WAN, Wi Fi and broadband connectivity

• Administer and support Microsoft 365 and workplace technology, acting as an escalation point for complex issues

• Support security, backup and business continuity processes to ensure resilience

• Provide infrastructure support for hotel and guest facing technology including Wi Fi, TV systems, AV and kiosks

• Work closely with third party suppliers, managing incidents, escalations and ongoing service delivery

• Maintain clear technical documentation and contribute to continuous improvement and standardisation across the estate

If you thrive in a fast-paced, evolving environment where ambiguity is met with enthusiasm and determination, and if you lead with kindness, clarity, and curiosity, we’d love to hear from you.

If you feel you are the right fit, then please click "apply" now! We’d love to hear from you!