Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.

We are now looking for our next Front of House Supervisor at Wilde. Embrace our fast-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group—we’re a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage blends with local cultures to create experiences that are unique to each city, and each Wilde.

Benefits:

• Paid family leave (>1 year of service)

• Flexible working patterns

• Bonus scheme that rewards high performers, based on our core values and property goals

• Discounted overnight stays for you, your family, and friends

• Refer and earn scheme – earn up to £/€550

• Cycle to work scheme

• Education support to help you develop new skills

• 2 paid volunteer days per year

• Employee Assistance Programme (EAP) for you and your family

We would love you to have:

• Previous front office experience within a lifestyle or hospitality environment, with some supervisory experience preferred

• Strong understanding of guest service and operations

• Local market knowledge is an advantage

• Adaptability and the ability to respond quickly to guest needs and operational demands

What you can do for us:

• Support the smooth day-to-day running of the front desk, ensuring all tasks are completed efficiently and to a high standard

• Assist in supervising the front of house team, providing guidance and support during shifts

• Ensure Wilde brand standards, procedures, and SOPs are consistently followed

• Handle guest feedback, complaints, and queries professionally, ensuring swift and effective resolution

• Help monitor guest satisfaction and contribute to continuous improvement in service delivery

• Support check-in processes, payment verification, and reservations in line with company procedures

• Anticipate guest needs and ensure a seamless, personalised experience

• Assist in maintaining a safe and compliant working environment

What to expect:

This is not a behind-the-desk role. Due to our prime location and high guest volume, this is a hands-on position where no two days are the same. You’ll be on your feet, multitasking, supporting the team, and responding to a high number of guest enquiries throughout your shift.

We’re looking for someone who thrives in a busy environment, stays calm under pressure, and isn’t afraid to roll up their sleeves and get involved wherever needed to keep operations running smoothly.

Who you are:

• A supportive team player who leads by example

• Passionate about delivering exceptional guest experiences

• Organised, proactive, and detail-oriented

• Confident in handling challenges and resolving issues

• Comfortable working in a fast-paced, high-pressure environment

• A true brand ambassador who represents Wilde with pride and energy

Start your Wilde journey today—take the leap and click “apply” now!