Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.

We are searching for our next Guest Services Host – Night Auditor at Wilde to work across our public areas, lobby, reception, bar, and food & beverage spaces. Embrace our high-paced and evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group — we’re a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage blends with local cultures to create experiences unique to each city, and each Wilde property.

Benefits

• Paid family leave (>1 year of service)

• Flexible working patterns

• Bonus scheme rewarding high performers, based on our core values and individual property goals

• Discounted overnight stays for you, your family and friends

• Refer and earn scheme – earn up to £/€550

• Cycle to work scheme – supporting a healthy lifestyle and our planet

• Education support to help you develop new skills

• 2 paid volunteer days per year

• Employee Assistance Program (EAP) for you and your family

• An extra day off to celebrate your birthday

We Would Love You to Have

• Prior experience in a similar role is helpful, but full training will be provided

• A positive, energetic, and proactive attitude

• Strong communication and teamwork skills

• The ability to work confidently in a fast-paced, multitasking environment

• A passion for hospitality and delivering excellent guest experiences

• Flexibility to work overnight shifts, including weekends and holidays

What You Can Do for Us

Thrive in a Multitasking Environment

This is a hands-on, fast-paced role where no two nights are the same. You will support the smooth overnight operation of the property by balancing guest service duties with operational responsibilities, including:

• Preparing and setting up the breakfast buffet for the morning service

• Cleaning and maintaining the lobby, reception, and bar areas to a high standard

• Completing in-house laundry duties

• Carrying out night audit procedures and administrative tasks

• Ensuring all public areas are fully prepared for the next day’s operations

Endless Opportunities in One Space

Whether you’re welcoming guests, assisting with reception duties, supporting food & beverage operations, or preparing spaces for the morning team, you’ll embrace variety and deliver exceptional service throughout the night shift.

Be the Ultimate Brand Ambassador

Take ownership of your role with enthusiasm, professionalism, and personality — becoming the face of Wilde and representing our brand with pride.

Make a Lasting Impact

Confidence is key! Through excellent communication and teamwork, you’ll create memorable experiences for every guest that walks through our doors.

Stay Driven, Stay Motivated

Strive for excellence every day by setting high standards, supporting your team, and contributing positively across all operational areas.

Exemplify Excellence at All Times

From greeting late-night arrivals warmly to ensuring the property is spotless and welcoming for the morning, you’ll help create a home-away-from-home experience for our guests.

Understand Your Guests

Take the time to understand guest preferences and needs to provide personalised, thoughtful service that leaves a lasting impression.

Push the Boundaries of Excellence

Constantly look for ways to improve operations and guest experiences. Your proactive attitude and willingness to help will contribute to our collective success.

Lead with Kindness and Respect

Promote a culture of inclusivity, teamwork, and respect where everyone feels valued and supported.

Engage with the Community

Participate in local charity events and initiatives, helping us build strong relationships within the local community.

Support Sustainable Operations

As part of our Operations team, you will demonstrate a commitment to operating in line with the environmental and social sustainability standards set by Staycity Group and external programmes such as Green Key.

Start your Wilde journey today! Take the leap and click “Apply” now.